ORDER STATUS
COVID-19 UPDATES
As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to maintain the highest standards of cleanliness and hygiene to keep our customers and employees safe and healthy. Additionally, we continue to monitor for government updates on new regulations issued on a daily basis and adapt as needed.
Our online store is currently fully functional and we will continue to launch new products for our customers.
Due to the additional precautions our fulfillment center is taking, please expect a delay in shipping and return processing. Ground orders can be expected to ship from our distribution center within 3-5 business days. Refunds on eligible returns will be processed within 10 business days from receipt.
HOW DO I CHECK MY ORDER STATUS?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 855-655-8977 from the USA or Canada and 714-988-0338 from anywhere else or by submitting an email via the Contact Us section on our site.
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.
HOW DO I CANCEL AN ORDER OR BACKORDER?
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact Customer Service at 855-655-8977 / 714-988-0338 or by submitting an email via the Contact Us section on our site as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund or store credit.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be canceled. You will be notified via email if your order, or any part of your order, has been canceled.
Preorders: Any preorder can be canceled prior to it being processed and shipped. If you need to cancel, please contact Customer Service at 855-655-8977 / 714-988-0338 or by submitting an email via the Contact Us section on our site.
HOW DO I UPDATE MY ACCOUNT INFORMATION?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located at the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.