SHIPPING & RETURNS
As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to maintain the highest standards of cleanliness and hygiene to keep our customers and employees safe and healthy. Additionally, we continue to monitor for government updates on new regulations issued on a daily basis and adapt as needed.
Our online store is currently fully functional and we will continue to launch new products for our customers.
Due to the additional precautions our fulfillment center is taking, please expect a delay in shipping and return processing. Ground orders can be expected to ship from our distribution center within 3-5 business days. Refunds on eligible returns will be processed within 10 business days from receipt. Within the Shipping and Return page please update
HOW ARE PRODUCTS SHIPPED?
Orders placed before 12:00 pm PST will generally be shipped out on the same day*. Orders placed after 12:00 pm PST will generally be shipped out on the following day except for orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). Due to COVID 19 please allow 3-5 business days to process your order due to additional precautions our fulfillment center is taking. You will be notified via email once your order has been shipped. Shipping times can vary based on the method chosen and the delivery location. Orders are shipped via the method selected at the time the order was placed. Please note that all shipping times are in business days, and we do not ship to any PO Box or APO/FPO addresses. We currently offer three shipping methods for Domestic orders: Ground, 2 Day Shipping, and Standard Overnight Shipping.
International orders must clear import/export regulations, which could add to the shipping time of order. International customers will be responsible for all taxes and duties associated with the shipment of their order.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
WHAT IS YOUR RETURN POLICY?
For any order placed prior to November 4, 2020 and you would like to return please contact Customer Service at 1.855.655.8977
Effective Date: March 2020
Due to COVID-19, please allow 10 business days to process your return due to additional precautions our fulfillment center is taking.
Pam and Gela will accept returns** for items purchased on the PamandGela.com store that are received back within 60 days from the delivery date for a refund or store credit. Returns received back after 60 days from the delivery date will not be accepted. Please note that original shipping charges are non-refundable. We do not do exchanges. You may return for a refund or store credit and place a new order for the item, size, and color of your choice.
**No returns are allowed on Sale items. All sales are final.
International returns: The customer is responsible for all duties, taxes, or brokerage fees. If you return an item or refuse an item and are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
HOW DO I RETURN A PRODUCT?
Please click the below, Request A Return. A return label will be available for a fee of $9.95.
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier will be returned to Pam and Gela, and the customer will be credited for the product cost and tax, less shipping, and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.
HOW DO PREORDERS WORK?
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the quantity of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
-You add the product(s) to your cart as you would any regular, in stock product
-You complete the checkout process and receive your order confirmation
-Your payment method is authorized for the full order total at the time of purchase (completing the order)
-Your order will be on preorder hold until the item(s) you purchased are available
-Your order will be fulfilled and shipped. You will then be billed and will receive a shipment confirmation
If you ordered both a preordered product and an in-stock product, the in-stock product(s) would be processed and shipped without delay, and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released for fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation.