Pam and Gela will accept returns** for items purchased on the PamandGela.com store that are received back within 30 days from the delivery date for a refund or store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that original shipping charges are non-refundable. We do not do exchanges. You may return for a refund or store credit and place a new order for the item, size, and color of your choice.
**No returns are allowed on FINAL SALE items. All sales are final.
International returns: The customer is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
All returns MUST meet the following criteria:
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order and a Certificate of Inspection will be included containing the reason for the rejection. You may also be charged a $13 rejection processing fee for all rejected returns.
Request your RMA above by entering your order # and email address. Follow the directions as indicated. We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your Return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected, and processed. Refunds and Store Credits will be processed within 7-10 business days.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
Returns, refunds, and store credits may be made at the discretion of Pam and Gela